You deliver the backhoe on time after hitting some pretty hairy traffic. But it turns out that nobody on-site has ever used one before. The operator has called out sick for the day. After unloading, you give the contractors a demonstration, stressing safe operation above all. In fact, you end up spending an hour and a half training them on how to use it until you feel confident that you can leave it in their hands. You know you are the front-line of customer contact, and you take your role seriously.
As a professional, you aren't just leaving an amazing rig to sit around all day long unused, or worse, used incorrectly. You don't just drive and drop. You go the extra miles, either at the wheel or on the ground. It's delivery, with care.
|
